Complete list of Frequently asked Questions

General TOPICS

WordPress is the most popular content management system. WordPress powers more than 27% of the web. It’s the favourite choice for website management as it is free, easy to use, giving you the potential to do almost anything with your website. Please read WordPress FAQ section for more details.

Yes, Blue Elephant provide managed hosting care plan, our solution ensures your website is secure and receives regular maintenance and plugin updates. Please read Hosting FAQ section for more details.

It all depends on design complexity and styling elements of your website and how quickly you submit your information. If we receive all your relevant information immediately, your site could be up and running within a week.

Please visit our “Pricing” page for more information.

Blue Elephant only accept PayPal, PayPal is a trusted payment method with high conversion rates—customers know they can request mediation if something goes awry with the transaction.  Please read WordPress FAQ Billing section for more details.

You’re hiring professional freelancer, with whom others simply love to work with. You’re getting a business partner, one who truly cares about you and your customers. Blue Elephant will lay the process plan out in front of you clearly.

We’ll move along at your pace.

As a Blue Elephant client, you will receive clear guidance through the our entire 6D-Process, screen shots, demo and directions clearly explaining answers to your website design questions, strong communication throughout the project responding to you within timely manor, excluding weekends, holidays, and vacations. Read more about how about our 6D-Process, Blue Elephant will do everything humanly possible to meet your deadlines and expectations, ensuring we deliver on-time with quality.

Good question! If you navigated our site, you should have noticed the word “speed” mentioned a lot, that’s because Blue Elephant’s core values to provide the best quality customer experience, all our design and managed hosting services are built on Litespeed Server Technolgy, with minimum resource stress loading on hosting servers ensuring your website runs 24/7 at optimal speed. Page speed is important to user experience.  Web-Pages with a longer load time tend to have higher bounce rates and lower average time on a page.

Blue Elephant use the best WordPress design tools, premium plugins and service tools on the market, which have been carefully selected by us, and on top of this all our WordPress Hosting platform use blazing fast SSD storage– up to 20x faster than traditional hard drives!

A domain name is your website name. A domain name is the address where Internet users can access your website. A domain name is used for finding and identifying computers on the Internet.

Blue Elephant strong recommends all clients to purchase there domain website names from independent supplier specializing in domain names like NameCheap.com

Yes, When your WordPress project(s) finalized and been delivered, If you require future WordPress services to update, upgrade or even complete change, we can move to an hourly contract, if you need,  In either case, you would request work packages for things as you need them. All work  billed at a hourly rate. You would receive an invoice on the first of the month. Plus, you can always ask questions, which are answered at no charge. We usually provide answers with screen shots  or demos labeled with instructions, arrows, and highlighting.

WORDPRESS

A WordPress Theme is a collection of files that work together to produce a graphical interface with an underlying unifying design for a website. These files are called template files. A Theme modifies the way the site is displayed, without modifying the underlying software.

Blue Elephant uses Elementors Hello Theme, If you want to create a fully custom website that stands out from the crowd with Elementor, then the new Hello Theme is definitely the best option. It is lightweight, fast, fully customisable and best of all, it is designed to be used with Elementor.

Hello Theme is a blank canvas, no longer have to be constrained to a traditional Theme or what others want you to have on your site. Blue Elephant can now create a fully custom site and no longer having to following rules of traditional WordPress theme.

Page builder plugin works with your existing website. Building beautiful, stunning, professional pages and is as easy as dragging and dropping giving you complete control over design styling elements of your page, create any website you can imagine.

A WordPress plugin are bits of software that can be uploaded to, to extend and expand the functionality or features of your WordPress site.

There are literally thousands, of WordPress plugins available for free download from the WordPress.org Plugin Directory.

There are also premium WordPress plugins, Blue Elephant only use Premium plugins, which have full-time support staff and developers that work on maintaining the security and compatibility of plugins with the latest version of WordPress as well as with other themes and plugins, too many plugins, each plugin adding its own PHP, JavaScript, and other files to your websites workload, which can slow performance.

Elementor Pro is the ultimate & best WordPress page builder with more than +50 design widgets, that lets you create beautiful WordPress websites. Elementor Pro is complete the full stack of tools that web creators need to build professional, pixel perfect websites. It includes the industry-leading Theme Builder, visual form widget, custom CSS and many other revolutionary features.

Elementor Pro Page Builder already has many amazing design content elements, But using Elementor Extras, a additional premium add-on design elements for Elementor will help you take your design to the next level! By building around what Elementor already offers, the Elementor Extras addons provides only new widgets and extensions that are as unique as they are useful.

With Blue Elephant you can take complete credit in building or designing your website. With the white label feature you have full control of your footer to remove any unnecessary labeling you see on many website for example: “powered WordPress” , “Theme name or Plugin”, “Web Hosting Branding”. All Blue Elephant customers have full control over their layout, to be your own branding!

With use of Elementor Pro includes a built-in and hassle-free integration to MailChimp, MailPoet and Zapier. You can connect your favorite email marketing service, CRM or any other Zapier integration with a few easy steps.

Blue Elephant test in all the latest major browsers, unless you have specific audience requirements. This includes smart phones and tablets.

Common causes of a slow website are unoptimized images and external embedded media and ads.

If you recently added Full-sized images, it can consume a lot of bandwidth while loading. So, take time to resize your images, reduce image quality. No, that doesn’t mean making your photos look bad. It just means tweaking some simple settings.

For external embedded video media, think twice before embedding someone else’s media into your site, Blue Elephant only recommend embedded media from YouTube or Vimeo, both these platforms optimized for video media.

Plugins may also be causing an issue, as just like external embedded media, plugins can bring in resources from other websites. We can perform some investigative work to see what plugins could be causing this, why Blue Elephant recommends keeping 3rd Party plugins to a minimum.

There huge number of arguments that WordPress is not secure. To those people, at Blue Elephant we say that’s simply not true. If you have a professional manage the maintenance of your site, there’s a very slim chance anything crazy or nasty would ever happen.

HOSTING

Yes, of we can, first we’ll want to do a website evaluation to get familiar with your WordPress website and how it was built so we can save it in a pinch. During the evaluation, we’ll run through our checklist and prepare to migrate it from your current hosting provider, and if under 5GB we’ll transfer it for free, if not some costs may occur. Contact us for more details about getting an evaluation today.

An SSL (Secure Sockets Layer) is a certificate on the website that allows for the safe passage of information from the client to the host server via encryption. Blue Elephant provide all customers with an SSL certificate, Blue Elephant are constantly monitor the status of the certificate to keep your site’s visitor information secure. This is particularly important for WooCommerce sites. 

Another benefit of having an SSL certificate installed is the SEO improvement in Google rankings that your site will get. Google gives websites with encrypted connections a slight rankings boost, Don’t have an SSL Certificate? Google is going to flag your website as being unsafe and potentially blacklisted!

Blue Elephant have security first mindset, this is why we provide all our hosting customers with free SSL security certificate for there WordPress website.

Blue Elephant keeps your site safe from hackers! Brute force attacks and malicious bots are no match for our WordPress security shields and cloaking technology. 

Our regular security scans, vulnerability reports, audit logs, 2-factor authentication, safety recommendations, blacklist monitoring, IP lockout device, simple security tweaks, core, plugin and theme code checker and login masking, by hardening the site’s core files and adding protection layers keeps all sites safe from the bad guys!

WordPress is the world’s most popular website building platform, therefore is most popular on the hackers to-do-list! To put thing in perspective. Reports tell us that over 90,000 hack attempts are made on WordPress website every minute of the day.

As unfortunate as it seems, there will never be a way to create absolute security. That’s why were constantly monitoring, staying informed of latest threats trends and up-to-date is the best tactic to keep bad guys out.

Some key personal takeaway points to remember are:

  • Don’t assume anything is 100 percent secure.
  • Maintain a high level of personal security.
  • Be stringent with plugin choices.
  • Enforce strong Username and Password practices, please read WordPress Password & Username Security blog.
  • Meticulously explore your hosting options.

The purpose of our managed hosting service is to prevent such things from happening, so ideally this won’t be the case. However, software as a whole is imperfect and things do break, servers do go down. In that situation, we’ll be notified and investigate as soon as possible. We can’t promise that you won’t get hacked, but we do everything we can to prevent that and will be ready to restore your site to an unhacked state and boot-out those nasty hackers.

We handle urgent matters as quickly as we can. Depending on how urgent your request is, you can raise support via our contact form. That gets our attention pretty fast.

Blue Elephant, can backup of entire site or custom selected files onto our hosting side servers and other copy backed-up onto our cloud server. After the first full backup is taken, we will store 3 versions on hosting and cloud server, these be maintained as 3 stored revisions, with one-click backup and restore.

Blue Elephant backup settings are set for the site to be backed up once a week according to our default scheduled maintenance, but of course this can be reset to more frequent backup event scheduling based on customer requirements.

Backups during the last 3 versions are available for restore. Versions older than 3 are automatically deleted.

BILLING

The whole idea behind PayPal Checkout is that when you use it to make a purchase online, Blue Elephant will never see your card details. … Its online wallet,  allows you to store your payment information and pay for purchases without us ever seeing your credit or debit account numbers. At Blue Elephant we like to operate in safe environment, its secure way to shop online.

Another benefit of PayPal Checkout, you can skip online forms and complete your checkout in just a few taps, you can start the checkout process on the shopping cart page by selecting PayPal Checkout button, then directs you straight to PayPal providing faster checkout experience.

Blue Elephant don’t directly accept Credit Card, but via PayPal Checkout accepts PayPal and/or all major credit and debit cards – Visa®, MasterCard®, American Express®, Discover®, Diner’s Club, and JCB, allowing customers to check out without a PayPal account

Reduces Blue Elephants security worries because payments are processed on PayPal servers and not by us, leaving us to concentrate on what we do best!

Prices are in Euros without VAT.

No, all WordPress website design Projects are onetime fee. Only for additional after-sales support charges may occur i.e upgrading your website. 

Yes, all hosted websites by Blue Elephant are subject to yearly subscription fee, paid annually.

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