Complete list of Frequently asked Questions

General TOPICS

WordPress is the most popular content management system. WordPress powers more than 27% of the web. It’s the favourite choice for website management as it is free, easy to use, giving you the potential to do almost anything with your website. Please read WordPress FAQ section for more details.

It all depends on design complexity and styling elements of your website and how quickly you submit your information. If we receive all your relevant information immediately, your site could be up and running within few days.

Please visit our “Pricing” page for more information.

Blue Elephant only accept PayPal, PayPal is a trusted payment method with high conversion rates—customers know they can request mediation if something goes awry with the transaction.  Please read WordPress FAQ Billing section for more details.

You’re hiring professional freelancer, with whom others simply love to work with. You’re getting a business partner, one who truly cares about you and your customers. Blue Elephant will lay the process plan out in front of you clearly.

We’ll move along at your pace.

As a Blue Elephant client, you will receive clear guidance through the our entire 6D-Process, screen shots, demo and directions clearly explaining answers to your website design questions, strong communication throughout the project responding to you within timely manor, excluding weekends, holidays, and vacations. Read more about how about our 6D-Process, Blue Elephant will do everything humanly possible to meet your deadlines and expectations, ensuring we deliver on-time with quality.

Good question! If you navigated our site, you should have noticed the word “speed” mentioned a lot, that’s because Blue Elephant’s core values to provide the best quality customer experience, all our design and managed hosting services are built for speed, with minimum resource stress loading on hosting servers ensuring your website runs 24/7 at optimal speed. Page speed is important to user experience.  Web-Pages with a longer load time tend to have higher bounce rates and lower average time on a page.

Blue Elephant use the best WordPress design tools, premium plugins and service tools on the market, which have been carefully selected by us, and on top of this all our WordPress Hosting platform use blazing fast SSD storage– up to 20x faster than traditional hard drives!

A domain name is your website name. A domain name is the address where Internet users can access your website. A domain name is used for finding and identifying computers on the Internet.

Blue Elephant strong recommends all clients to purchase there domain website names from independent supplier specializing in domain names like Hover.com.  

WORDPRESS

A WordPress Theme is a collection of files that work together to produce a graphical interface with an underlying unifying design for a website. These files are called template files. A Theme modifies the way the site is displayed, without modifying the underlying software.

Page builder plugin works with your existing website. Building beautiful, stunning, professional pages and is as easy as dragging and dropping giving you complete control over design styling elements of your page, create any website you can imagine.

A WordPress plugin are bits of software that can be uploaded to, to extend and expand the functionality or features of your WordPress site.

There are literally thousands, of WordPress plugins available for free download from the WordPress.org Plugin Directory.

There are also premium WordPress plugins, Blue Elephant only use Premium plugins, which have full-time support staff and developers that work on maintaining the security and compatibility of plugins with the latest version of WordPress as well as with other themes and plugins, too many plugins, each plugin adding its own PHP, JavaScript, and other files to your websites workload, which can slow performance.

Elementor Pro is the ultimate & best WordPress page builder with more than +50 design widgets, that lets you create beautiful WordPress websites. Elementor Pro is complete the full stack of tools that web creators need to build professional, pixel perfect websites. It includes the industry-leading Theme Builder, visual form widget, custom CSS and many other revolutionary features.

Elementor Pro Page Builder already has many amazing design content elements, But using Elementor Extras, a additional premium add-on design elements for Elementor will help you take your design to the next level! The +21 additional design widgets available with Elementor Extras increases the customization options which will help you get the layout design you desire, your imagination is the only limit!

Elementor Pro Page Builder already has many amazing design content elements, But using Ultimate Addons for Elementor, a additional premium add-on design elements for Elementor will help you take your design to the next level! The +24 additional design widgets available with Ultimate Addons for Elementor, increases the customization options which will help you get the layout design you desire, your imagination is the only limit!

With Blue Elephant you can take complete credit in building or designing your website. With the white label feature you have full control of your footer to remove any unnecessary labeling you see on many website for example: “powered WordPress” , “Theme name or Plugin”, “Web Hosting Branding”. All Blue Elephant customers have full control over their layout, to be your own branding!

With use of Elementor Pro includes a built-in and hassle-free integration to MailChimp, MailPoet and Zapier. You can connect your favorite email marketing service, CRM or any other Zapier integration with a few easy steps.

Blue Elephant test in all the latest major browsers, unless you have specific audience requirements. This includes smart phones and tablets.

Astra is Premium WordPress theme developer, Blue Elephant is WordPress website design agency licensed to use Astra themes.

Common causes of a slow website are unoptimized images and external embedded media and ads.

If you recently added Full-sized images, it can consume a lot of bandwidth while loading. So, take time to resize your images, reduce image quality. No, that doesn’t mean making your photos look bad. It just means tweaking some simple settings.

For external embedded video media, think twice before embedding someone else’s media into your site, Blue Elephant only recommend embedded media from YouTube or Vimeo, both these platforms optimized for video media.

Plugins may also be causing an issue, as just like external embedded media, plugins can bring in resources from other websites. We can perform some investigative work to see what plugins could be causing this, why Blue Elephant recommends keeping 3rd Party plugins to a minimum.

BILLING

Blue Elephant only accepts payments via PayPal, it reduces Blue Elephants security worries because payments are processed on PayPal servers and not by us, leaving us to concentrate on what we do best!

Prices are in Euros without VAT.

No, all WordPress website design Projects are onetime fee. Only for additional after-sales support charges may occur i.e upgrading your website. 

SUPPORT

Yes, When your WordPress project(s) finalized and been delivered, If you require future WordPress services to update, upgrade or even complete change, we can move to an hourly contract, if you need,  In either case, you would request work packages for things as you need them. All work  billed at a hourly rate. You would receive an invoice on the first of the month. Plus, you can always ask questions, which are answered at no charge. We usually provide answers with screen shots  or demos labeled with instructions, arrows, and highlighting.

If any you can’t find answer your looking for within our FAQ, please contact us!